Privacy Policy Statement

At solanthivo, protecting your personal information is central to our operations. This privacy policy describes how we collect, use, and safeguard your data in accordance with Australian privacy law.

Personal Information Collected

We collect only what is needed to enable consultations and respond to your inquiries, maintaining strict confidentiality throughout.

• Basic contact details, such as your name, email address, and phone number, to facilitate our service.
• Information you voluntarily provide during forms, consultations, or feedback, which helps tailor support to your needs.
• Usage data like pages visited and session length, gathered through analytics cookies for improving website experience.
• Technical details such as device type, browser, and location, solely for security and troubleshooting purposes.

How We Use Your Information

We only use your info for the purposes you expect—never for marketing without consent or third-party sales.

• Responding to inquiries and requests you submit via our contact forms or booking systems.
• Arranging and providing personalised consultations as requested by you.
• Improving our services and website functionality based on general usage patterns.
• Fulfilling legal obligations required by Australian law, such as recordkeeping or data retention where necessary.

Legal Basis For Processing

Australian law requires us to explain why and how we process personal data in line with privacy principles.

Our main legal bases are your explicit consent when you submit forms, our contractual obligation if you book a consultation, and complying with local laws. You always have the right to withdraw consent at any time.

Sharing Information

We treat all information with care, sharing only if required for service or legally necessary.

• Your data is never sold to third parties. It may be shared with service partners strictly when required to deliver consultations or technical support.
• We may disclose info if legally mandated under Australian law, court order, or regulatory requirement.
• Where external support staff are used, they function under strict confidentiality agreements to protect your privacy at every step.

Data Security

We use industry-standard security measures, such as encrypted databases and secure protocols, to protect your information. Access is limited to authorised personnel only. We maintain ongoing training and review to ensure high standards of privacy compliance and respond promptly to concerns or breaches.

Your Rights

Australian law grants you access, correction, and control over your personal data held by us.

• You can request to review the data we hold about you at any time and receive a copy if needed.
• You may request updates or correction of any inaccurate or incomplete personal information.
• You have the right to withdraw consent for data processing or request erasure, subject to legal requirements.
• You can object to or restrict certain processing activities based on your circumstances.

Our Cookie Policy

Our website uses cookies for performance, analytics, and session management, never for unsolicited marketing. Read more in our full cookie policy for details.

Cookie Policy Cookie Policy

Contact Us

If you have privacy questions or requests, please get in touch using the details below. We welcome all inquiries and respond promptly.

Updates To This Policy

Occasionally, we may update this privacy statement. The new policy will be posted here and effective immediately unless otherwise required by law.